For PPE & Masks
Customers can return the ordered items only in the following cases :
- The order received is different from the order placed
- The order received is in damaged condition
But subject to the delivered package is in “as is bought” / “as is delivered” without cutting label or opening the pack.
The return order to be placed by sending an email to “firstname.lastname@example.org” with the below details.
- Order ID
- Reason for returning the item
- Images clearly showing a damage/missing product in the order
In case of Face Masks, owing to the diffficulty in chosing the befitting size, Fairy provides an additional feature of ordering “Size-Trial-Pack” to assertain the size before opening the Package of the Masks ordered.
In such above case where the Masks size ordered is different from the befitting size verified from the “Size-Trial-Pack”, the customer is eligible only to exchange for the alternate size subject to the package being in original condition and untampered and is not eligible for Return or Refund. The courier charges for the exchange shall be borne by the customer.
The verfication of package condition and declaration of the status of the package as to whether it is tampered/opened/ in original condition by FAIRY is final and binding.
Upon receiving your request, Fairy Designs will confirm the return order request. The return product should then be couriered to Fairy Designs Bangalore address. The courier charges paid receipt should be mailed to us for the necessary refund or adjustment in the subsequent order.
REFUND FOR RETURN ORDERS
Fairy Designs delivers high quality products to its customers. However, for any reasons if customer is not satisfied with the order placed, the same can be returned to us by sending photograph and reason for return within 4 days from the date of invoice. Upon confirmation from Fairy Designs the product to be couriered to Bangalore address. The refund shall be processed within 4 days from the date of receipt of courier and charges incurred for courier shall be refunded. However this is exempted for the above mentioned hygiene products such as Face Masks & PPE.