FREQUENTLY ASKED QUESTIONS
With High Filtration Efficiency of higher than 98%, will Breathability be difficult as in the likes of N95 and other masks ?
Interestingly, QUAD-Pro Mask from Fairy is the only mask in the market that offers a Super breathability @ 25.8 pa/sq.cm differential pressure despite very high Filtration efficiency of 98.8%. You will be comfortable even in prolonged usage of the mask and will not face breathing issues.
How to use "TRY 3D ON U" Feature ?
To use this “Try 3D On U” feature,
1. You should have a CAMERA on your Device – Mobile / Laptop / Desktop.
2. Your Face should be exposed to good lighting & not darkness.
Go to Home page or any Product page and click on
New Window opens up.
Please Give access to following in your mobile/ Laptop/ Desktop.
- Pop Up to be opened
- Allow Location Access
- Allow Camera Access
- Ensure proper Lighting on your face.
- Move your Face Front & Back to fit into the white frame.
- Once the face frame colour changes from White to Green, Click on “Scan Your Face” Button that appears on the Screen as shown below in Picture A.
- On Scanning, the Best Size that fits your face will be recommended instantly on the screen as shown below in Picture B.
Picture A Picture B
- Please ensure and take care NOT TO MOVE OUT OF FOCUS OF THE FRAME.
- Immediately after Size is recommended, you will find a default design Mask of your befitting size will be virtually positioned on your face on the screen.
- You will observe all the other colour variants at the left bottom of the screen on which if you click, the corresponding colour mask comes on your face.
- You may continue the above process for trying out any colour, any other variants / styles on the website.
- Once you have decided on either or colour of the Mask of your liking you may proceed to click on Buy Now button which is displayed at right bottom of the screen while you are seen on the screen wearing the Mask of your liking.
- On clicking “Buy Now” button, you will be taken to the product page for further selection / processing of your order.
How many washes will the Anti-Viral Efficacy stay ?
The Anti-viral efficacy stays upto 50 washes.
What level of protection can I assume with using a Fairy Mask ?
Fairy Masks provide a very high level of protection with Bacteria Filtration Efficiency(BFE) of 98.8%, Particulate Filtration Efficiency (PFE) of 97%, Splash Resistance 160 mmHg. The mask with a snug fit provides the maximum coverage of the face with no edges loose & open for lateral entry of air.
Can I wash and Iron Mask procured from Fairy ?
What is the Difference between "Elegant-Regular" & "Elegant-Premium" catogories of Masks ?
|Features||Elegant Regular||Elegant Premium|
|No. of Layers / Plies||3 Ply Mask||4 Ply Mask|
|Outer Layer||Fabrics : Knit – Dot net / Honeycomb, Woven – Polycot-plain & print, Air Mesh- plain & print.||Fabric : Knit – Nylon Fiber Special Structure with wicking property, Woven- Special Linen & Khadi.|
|Reinforcement Layer||No||Yes, for Better Stability & Breathability|
|All other Features||Same||Same|
What is Normal Pack & Weekly Pack ?
Weekly Pack :Each of the masks in these packs come with print of designation of “Day of Week’ (depending on the pack that you choose) that you should use your mask in order to manage washing , to avoid confusions & overlaps of using a used Mask. It helps you plan the entire week to always use a fresh, washed mask to maintain hygiene.
It comes in pack of 3 , 4, 5, 6 & 7
Can I Order the same size of the other brand that I bought and fits well with Fairy also ?
No, the size recommended and size measurements of other brands do not match our size specifications.
The design of the shape, structure and construction of the Face Masks are different by different manufacturers / brands in the market. It may also be possible that the designated sizes such as S,M,L etc are different for different measurements.
Hence, it is very important to ascertain your size correctly with reference to the measurements and information provided by us for our Masks on our online store.
We are not responsible for any wrong size orders placed by you on the basis of Size of the other brand you have used earlier.
How significant is the mask fitment on the face for Protection Efficacy ?
The Fitment of a Mask on the Face is extremely important to derive best results of Protection and Breathability. It is recommended that a Face Mask must have a Snug Fit on the Face. The Snug fit is achieved through selection of the right Size of the Mask. The sizes & shapes vary from Brand to brand, hence a designate size in one brand may not be the same in the other brand.
How do I know my exact size of Fairy Masks that fits correctly ? OR How do I order correct size of the Mask ?
Fairy provides elaborate information to its customers on sizing for arriving at a BEST FIT SIZE. We provide this information in 3 levels to ascertain the best size that fits your face.
Level – 1 : Use the Size Measurement Chart available in every Product Level
Level – 2 : Use Button to see virtually what size fits you.
Level – 3 : Place order for the“Size-Trial-Pack” and on reciept, physically Try with help of the Size Trial Masks to arrive at your best fit size and also become eligible for exchanging one time for the size. Else there is no provision to exchange for the size if you have not procured “Size-Trial-Pack”.
How do I solve the Dilemma of whether TO OPEN or NOT TO OPEN the received Package ? I’ve to open & Try out the mask on my face to know if it fits me correctly but then I’m not permitted to return /exchange as per your policy. To be eligible for return or exchange for other size I cannot open the package.
Firstly, carefully follow the instructions to choose your best fit size as described elsewhere under FAQ “HOW DO I KNOW MY EXACT SIZE OF FAIRY MASKS THAT FITS CORRECTLY ? OR HOW DO I ORDER CORRECT SIZE OF THE MASK ?”
Most importantly to be sure of the size and not ending up in opening the package/seal and loosing the eligibility to exchange in case of wrong size mask, we recommend you to place an order for the “SIZE-TRIAL-PACK” along with Mask Order.
On receipt of the Order, please follow the following procedure/instructions
PLEASE DONOT OPEN THE MASK PACKAGE UNTIL YOU ARE SURE OF THE SIZE. ONCE YOU OPEN/TAMPER THE SEAL, THE MERCHANDIZE IS NON-RETURNABLE / NON- REFUNDABLE.
First, open the “Size-Trial-Pack” & Wear the Trial Masks to Verify & Confirm the Size that fits your face correctly. Each Trial Mask is printed with its size on the Outer Left face as shown below:
These Trial Masks are for Only Size assessment, for Onetime usage & Disposable
Size Trial Masks are not for Regular Usage as Face Masks.
FITTING SIZE FROM TRIAL PACK
ORDERED SIZE OF MASK
You have ordered the Correct Size
PLEASE GO AHEAD & OPEN THE MASK PACKAGE.
It will fit you Perfectly.
Enjoy the Experience !!
You have Ordered Wrong Size
Mask size you have received will not Fit You correctly.
Good News is that since you ordered “Size-Trial-Pack”, you are elibile to exchange for the correct size.
PLEASE DONOT OPEN THE MASK PACKAGE
REPORT FOR RETURN/EXCHANGE
Can I retain & re-use SIZE-TRIAL-MASK ?
The “SIZE-TRIAL-MASK” is a One-Time-Usage & Disposable product.
It is neither recommended for Re-Use nor recommended for regular use like a face mask. Every “SIZE-TRIAL-MASK” bears a warning on it.
Re-using of “SIZE-TRIAL-MASK” IS A STRICT “NO”
- For any other member within the family if symptoms of infection are seen.
- For any friend / close relative / associate after usage or trial by one person.
However, though we do not recommend re-usage, in case of a single family, where the members are with certainty & verified as being free from infection / symptoms including asymptomatic status of infection, if you wish & are insistent, you may retain the “SIZE-TRIAL-MASK” after disinfecting it either by a disinfection spray or UV treatment for further size verification of a family member only. The customer will be doing so at his/her own risk.
Fairy bears No responsibility of transmission of infection due to misuse or misunderstanding of instructions stated.
DON’T YOU THINK A STRICT “NO RETURN/ EXCHANGE – NO REFUND” POLICY IS AN UN-FRIENDLY POLICY TOWARDS CUSTOMER
Dear Customer, at Fairy, we value the most. All our endeavors are focused & directed to highest value delivery to our customer and their utmost satisfaction. Having mentioned that, unfortunately we seek exemption in the case of FACE MASKS
As you are aware due to Hygiene Concern, Face Masks have a STRICT “NO RETURN/EXCHANGE POLICY” and therefore it is extremely important for you to Order the correct size that fits your face.
It’s our absolute responsibility as a Manufacturer & supplier of Mask primarily to ensure and adhere to our Quality Promise to deliver to every customer a High Quality & Hygienically Guaranteed Product.
While we fully appreciate & understand customer’s pain , frustration & loss of Not being able to Return or Exchange Mask once the Security Seal on Package is Opened & Tried, we appeal to all our customers to appreciate the point that “ ITS ABOUT HYGIENE, HEALTH & SAFETY” of all our customers and not about economics.
Even in our Strict NO RETURN/EXCHANGE – NO REFUND POLICY, Its about YOU, YOUR HEALTH & EVERY CUSTOMER’S HEALTH !!!
What kind of care for washing the Mask do I need to take ?
Do I get any skin abrasions or infection due to prolonged usage?
Can I return the Mask if the Size is not fitting me correctly ?
The Mask once delivered, cannot be exchanged or returned if the seal is opened. However we provide an one time opportunity to exchange for an alternate size if you have ordered wrong size subject to the package being un-tampered and in the original condition. The courier charges for the Exchange / Returns shall be borne by the customer.
For selection of the correct size that fits your face there are 3 Levels of knowing your correct size which is described under ” How do I know my exact size of Fairy Masks that fits correctly ? OR How do I order correct size of the Mask ?” under FAQ.
The best way to avoid opening the package for ascertaining the size and ending up with non-returnable or exchagable situation is by placing order for the Size-Trail-Pack at a marginally incremental cost which you are cautioned & prompted at the checkout.
Yes you may cancel your order placed but only within 24hrs of placing the order proir to intiation of dispatch from our end. . For all cancelled orders Refund is processed automatically. Refund amount will be after deduction of bank transaction charges if any.
Can I cancel my order & will I get refund ?
Yes you may cancel your order placed but only within 24hrs of placing the order. For all cancelled orders Refund is processed automatically. Refund amount will be after deduction of bank transaction charges if any.
Can I return the Mask and get Refund ?
NO unfortunately as this is Hygiene product, there is no provision for Return and Refund. However we provide for one time Exchange opportunity for the size purpose and the customers who are eligible for this provision are the ones who have ordered the “Size-Trial-Pack” along with the mask placing the order.